HYDE JOHANNESBURG ROSEBANK FAQ’S

How do I book a room at Hyde Johannesburg Rosebank?
You can make a reservation directly through our official website. If you need further assistance, please contact our reservations team at book.johannesburg@hydehotels.com or call 010 230 2600.

What is the cancellation policy at Hyde Johannesburg Rosebank?
Reservations can be cancelled free of charge up to 24 hours prior to arrival. Cancellation policies may vary depending on the rate selected at the time of booking. Please refer to the terms and conditions of your rate plan for full details.

Can I get a flexible rate or change my booking if my plans change?
Yes. Flexible rate options are available. Please refer to the terms and conditions of your selected rate plan, or contact our reservations team at book.johannesburg@hydehotels.com or 10 230 2600 for assistance.

How do I modify or cancel an existing reservation at Hyde Johannesburg Rosebank?
To modify or cancel an existing reservation, please contact our reservations team at book.johannesburg@hydehotels.com or call 10 230 2600.

Do you offer group rates or packages for events and large bookings?
Yes. We offer group rates and tailored packages for larger bookings and events. Please contact our team directly at book.johannesburg@hydehotels.com to discuss your requirements.

What payment methods are accepted at Hyde Johannesburg Rosebank?
We accept EFT, virtual credit card (VCC), and secure payment links for reservations. At the property, we accept Visa, Mastercard, American Express, and Diners Club. Please note that Hyde Johannesburg Rosebank operates as a cashless environment and does not accept cash.

Is a deposit required when I book, and how much is it?
Deposit requirements vary depending on the booking channel and rate conditions selected. In most cases, a credit card guarantee is required to hold the reservation. Full details will be confirmed at the time of booking.

Are there any additional taxes or fees I should know about before I arrive?
No. All rates are inclusive of all relevant taxes including VAT. There are no hidden fees or resort charges. Please note that a discretionary 10% service charge is not included in food and beverage bills and is left to the guest’s discretion. For groups of ten or more, the service charge is added automatically to the bill.

Is breakfast included in my stay, and how much does it cost if not?
Breakfast is included in most rate plans. Room Only rates are also available. For guests on a Room Only rate, breakfast can be added for R300 per person, or individual à la carte items are available at Proud Mary restaurant during breakfast hours.

What time is check-in and check-out at Hyde Johannesburg Rosebank?
Check-in begins at 14:00 (2:00 PM) and check-out is by 11:00 AM.

Can I check in early or check out late at Hyde Johannesburg Rosebank?
Early check-in and late check-out are available upon request, subject to availability. Early check-in before 10:00 AM is charged at 50% of the room rate. Check-in from 4:00 AM is charged at the full room rate. We recommend requesting early check-in or late check-out in advance by contacting our reservations team at book.johannesburg@hydehotels.com.

What ID do I need to check in at Hyde Johannesburg Rosebank?
All guests are required to present a valid passport or government-issued photo ID upon check-in.

Can someone else check in on my behalf?
In most cases, the registered guest must be present at check-in. An exception may be made for group bookings where a designated group leader checks in on behalf of the party, provided that copies of all guests’ passports have been received by the hotel prior to arrival.

What is the minimum age to check in at Hyde Johannesburg Rosebank?
Guests under 18 years of age must be accompanied by a parent or legal guardian at check-in.

What types of rooms and suites are available at Hyde Johannesburg Rosebank?
Hyde Johannesburg Rosebank offers six room categories and one suite, each designed with floor-to-ceiling windows, double-volume ceilings, rain showers, Sony speakers, and dedicated desk and make-up areas as standard. General Admission is a King room ideal for two guests, with floor-to-ceiling windows and a double-volume ceiling. VIP King offers an additional 10 square metres of space with a coffee table and seating area. This room can also be configured as a twin, and is suitable for two adults with a cot. Platinum King is a spacious room featuring a sofa that converts to a single bed, making it suitable for two adults and one child under 12 years. All Access is a generous corner room of 44 square metres with sweeping views over the Rosebank neighbourhood. It is the only room category to feature a soaker tub in addition to the rain shower. Platinum Double features two double beds and a spacious bathroom, sleeping up to four adults. This room is also used as the hotel’s wheelchair-accessible room. Headliner Suite is the hotel’s only suite — a one-of-a-kind space with a King bed, soaker tub, and separate lounge area, accommodating two adults.

Are there connecting or adjoining rooms available for families?
Yes. The hotel offers side-by-side corner rooms located on the outer corners of each floor. These rooms share one interconnecting door and can be used as two fully separate rooms with individual keys, or opened up as one connected space. To request adjoining rooms, please contact our reservations team at book.johannesburg@hydehotels.com or 010 230 2600.

Can I request an extra bed or baby cot for my room?
Baby cots are available in the Platinum Double room. Please contact our reservations team at book.johannesburg@hydehotels.com or 010 230 2600 to arrange this in advance.

Does Hyde Johannesburg Rosebank have accessible rooms and facilities for guests with reduced mobility?
Yes. The Platinum Double room is the hotel’s wheelchair-accessible room, featuring bathroom rails, a low basin, and a shower chair. The hotel is also equipped with lifts and accessible bathrooms in public areas. To request the accessible room, please contact our reservations team in advance at book.johannesburg@hydehotels.com or 010 230 2600.

Are pets allowed at Hyde Johannesburg Rosebank?
Hyde Johannesburg Rosebank welcomes guide dogs. If you will be travelling with a guide dog, please contact our reservations team in advance at book.johannesburg@hydehotels.com so we can make the necessary arrangements. Unfortunately, we are unable to accommodate other animals at the hotel.

Is Wi-Fi free throughout Hyde Johannesburg Rosebank?
Yes. Complimentary Wi-Fi is available throughout the hotel, including all guestrooms and public areas.

Do you offer laundry or dry-cleaning services?
Yes. Laundry and dry-cleaning services are available through a third-party provider. Charges apply per item. Please contact our team for details and to arrange collection.

Is Hyde Johannesburg Rosebank suitable for families with children?
Yes. Families are welcome at Hyde Johannesburg Rosebank. Our Guest Relations team has a variety of children’s amenities available depending on the age of the child. Please let us know your requirements in advance so we can best prepare for your arrival.

What restaurants and bars are available at Hyde Johannesburg Rosebank?
Hyde Johannesburg Rosebank is home to three distinct dining and drinking destinations. Proud Mary is the hotel’s signature all-day restaurant and wine bar, open daily from 06:30 to 22:00. Nestled in the heart of Rosebank’s foodie district, Proud Mary is set within the New York-inspired Bank building, with interiors that blend oxblood, teal and emerald tones with plush fabrics, natural wood finishes, terrazzo and brass details. The menu celebrates cuisines from around the world with a refined, casual and modern approach to dining. The wine programme champions small-batch, local and independent South African wineries. Nine Lives Supperclub is an award-winning after-dark dining experience, open Monday to Saturday from 17:00 to 01:00 and winner of the Lux Award 2026 for Best Supperclub in South Africa. Ice-cold martinis, precise cocktails and plates that arrive with quiet confidence — fine-dining discipline wrapped in after-dark indulgence, made for those who savour slowly and live boldly. Proud Café is the hotel’s coffee bar, open daily from 06:30 to midnight. A celebration of craft, connection and great coffee, Proud Café is open to hotel guests, local residents and street-goers alike. Our baristas are passionate about the craft, and the café also supplies room service, so you can enjoy exceptional coffee and treats at any time of day or night.

How do I make a dining reservation at Hyde Johannesburg Rosebank?
Reservations can be made at reservations@proudmary.co.za or through the Dineplan app. Walk-in guests are also welcome, subject to availability.

What are the breakfast hours at Hyde Johannesburg Rosebank, and where is it served?
Breakfast is served daily at Proud Mary from 06:30 to 11:00.

Can you cater for dietary requirements such as vegetarian, vegan, or gluten-free?
Yes. Vegetarian, vegan and gluten-free options are available as standard across most menus. Please inform us of any specific dietary requirements or allergies when making your reservation or upon arrival.

Is room service available at Hyde Johannesburg Rosebank, and what are the hours?
Yes. Room service is available daily from 06:30 to 22:00, offering a select menu of food and beverage items. Proud Café is also available for room service around the clock, so you can enjoy coffee and light treats at any hour.

Do you have Does Hyde Johannesburg Rosebank have a spa or wellness centre?
The hotel does not have a spa or wellness centre. Our Concierge team is happy to recommend options in the neighbourhood — please feel free to ask.

Does Hyde Johannesburg Rosebank have a gym or fitness centre, and what are the hours?
Yes. The hotel’s fitness centre is available exclusively for hotel guests and is open 24 hours a day.

Are fitness or wellness classes available at Hyde Johannesburg Rosebank?
The hotel does not currently offer in-house fitness or wellness classes. However, Hyde Johannesburg Rosebank does host occasional wellness activations and events such as running clubs throughout the year. Please check with our team for upcoming programming.

What makes Hyde Johannesburg Rosebank different from other hotels in the city?
Hyde Johannesburg Rosebank is set in Rosebank, Johannesburg’s art, fashion and food district — a neighbourhood that is distinctively and proudly South African. The hotel sits at the intersection of creative culture, design and hospitality, with a programme of events, dining experiences and community connections that reflect the energy of the city around it.

Does Hyde Johannesburg Rosebank host live music, DJ sets, or cultural events?
Yes. The hotel hosts a range of cultural activations and events throughout the year, including Sunday Jazz sessions, Friday DJ sets at Proud Mary, and wellness events such as running clubs. Programming is updated regularly — please speak to our team upon arrival or contact us before your stay for upcoming events.

What makes Hyde Johannesburg a destination for creative professionals and digital nomads?
Hyde Johannesburg Rosebank is home to Workshop17, a co-working and events space located within the hotel and accessible directly from guestrooms via lift or the group-level staircase. The co-working area at Proud Café is complimentary for hotel guests. Workshop17 also offers private meeting rooms and soundproof booths available to hire. It is the ideal base for professionals who want to work flexibly without leaving the hotel.

Can the hotel help arrange a special celebration such as a birthday, anniversary, or proposal?
Yes. Our Guest Relations and Concierge team are happy to assist with special occasion arrangements, including birthdays, anniversaries and proposals. We ask that requests are made in advance so we can prepare accordingly. Please contact us at book.johannesburg@hydehotels.com or hello.johannesburg@hydehotels.com to get started.

Does Hyde Johannesburg Rosebank have meeting rooms or private event spaces?
Yes. Workshop17, located within the hotel, offers private meeting rooms and soundproof booths for hire. Hotel guests who are Workshop17 members can book directly through the Workshop17 platform. Non-members can book through our Front Office or Concierge team, or directly at the Workshop17 reception on the first floor. For private dining and evening events, Nine Lives Supperclub can also be explored as a venue option.

Where is Hyde Johannesburg Rosebank located, and what is the Rosebank neighbourhood like?
Hyde Johannesburg Rosebank is located in the leafy neighbourhood of Rosebank, in the centre of Johannesburg’s art, fashion and food district. Rosebank is one of the city’s most vibrant and walkable neighbourhoods, with a rich mix of galleries, independent restaurants, boutique shops and cultural spaces on the doorstep.

What are the best things to do near Hyde Johannesburg Rosebank?
The hotel is ideally positioned to explore some of Johannesburg’s most compelling cultural and leisure destinations. Nearby highlights include the Everard Reed Art Gallery and Goodman Gallery, two of South Africa’s most respected contemporary art spaces. Johannesburg Zoo is approximately an 11-minute drive from the hotel. The local fashion and design district is within easy walking distance. The Red Bus hop-on hop-off tourist service also has a pickup point close to the hotel, making it easy to explore the wider city at your own pace.

How do I get to Hyde Johannesburg Rosebank from O.R. Tambo International Airport?
There are two convenient ways to reach the hotel from O.R. Tambo International Airport. The Gautrain is the fastest and most reliable option. Take the Gautrain from the airport to Sandton Station, then change onto the Rosebank line and alight at Rosebank Station, which is just 100 metres from the hotel entrance. A one-way ticket costs approximately R240. By road, Uber is available from the airport directly to the hotel. Journey times vary depending on traffic, but as a guide, expect approximately 45 minutes at an estimated cost of around R500 one way.

Is parking available at Hyde Johannesburg Rosebank, and how much does it cost?
Yes. Valet parking is available at the hotel at a rate of R100 for 24 hours.

What are the nearest public transport links to Hyde Johannesburg Rosebank?
The Gautrain Rosebank Station is just 100 metres from the hotel entrance, providing direct rail connections to Sandton, O.R. Tambo International Airport and the wider Gautrain network. Uber pickup and drop-off is available within 20 metres of the hotel.

Can the concierge help with local recommendations, restaurant bookings, and excursions?
Yes. Our Concierge team is happy to assist with local recommendations, restaurant reservations, excursion bookings and curated itineraries. The team works with trusted external suppliers to facilitate a wide range of experiences. You can reach the Concierge team through our reservations team at book.johannesburg@hydehotels.com before your arrival, or visit the Concierge desk in the hotel lobby during your stay.

What should I know about local currency, customs, or entry requirements before visiting Johannesburg?
The official currency in South Africa is the South African Rand (ZAR). Please note that Hyde Johannesburg Rosebank is a cashless property and does not accept cash payments. Major credit cards including Visa, Mastercard, American Express and Diners Club are accepted. A discretionary 10% service charge is not included in food and beverage bills. For groups of ten or more, the service charge is added automatically. For visa and entry requirements, we recommend checking your government’s official travel advisory or the South African Department of Home Affairs website, as requirements vary by nationality. The hotel is happy to provide a visa support letter upon request for guests with a confirmed reservation.

What loyalty or membership programme does Hyde Johannesburg Rosebank offer?
Hyde Johannesburg’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.

How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on hydehotels.com, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at Hyde Johannesburg Rosebank, and can I book more than one room?
Yes. As Hyde Johannesburg’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at Hyde Johannesburg Rosebank to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book your Hyde Johannesburg stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.

Can I use ALL Accor benefits at Hyde Johannesburg Rosebank?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays at Hyde Johannesburg Rosebank through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays at Hyde Johannesburg, subject to programme terms and conditions.