HYDE MEXICO CITY REFORMA FAQ’S

How do I book a room at Hyde Mexico City Reforma?
Reservations can be made directly through our official website, by calling +52 55 9900 3300, or by emailing reservations.cdmx@hydehotels.com. Our reservations team is available 24 hours a day.

What is the cancellation policy at Hyde Mexico City Reforma?
No cancellation charge applies if a reservation is cancelled before 4:00 PM local time, at least two days prior to the scheduled arrival date. Beyond this window, the full amount is non-refundable, even in the case of cancellation or modification. Please refer to the rate conditions confirmed at the time of booking for full details.

Can I get a flexible rate or change my booking if my plans change?
Yes. Hyde Mexico City Reforma periodically offers flexible booking options, seasonal promotions, advance purchase discounts, and exclusive packages for guests who book directly. Please refer to the rate conditions at the time of booking, or contact our reservations team at reservations.cdmx@hydehotels.com for assistance.

How do I modify or cancel an existing reservation at Hyde Mexico City Reforma?
To modify or cancel an existing reservation, please contact our reservations team at reservations.cdmx@hydehotels.com or call +52 55 9900 3300. All changes and cancellations are subject to the terms and conditions of the rate selected at the time of booking.

Do you offer group rates or packages for events and large bookings?
Yes. Hyde Mexico City Reforma offers customised rates and tailored packages for group stays, corporate meetings, weddings, social celebrations, private events, and special gatherings. Please contact our team at reservations.cdmx@hydehotels.com to discuss your requirements.

What payment methods are accepted at Hyde Mexico City Reforma?
We accept major credit cards including Visa, Mastercard, and American Express, as well as selected digital payment methods.

Is a deposit required when I book, and how much is it?
A security deposit of MXN 2,000 per night is required at check-in to cover any incidental charges during your stay. The deposit may be authorised on a credit card or paid in cash and will be refunded upon departure, less any outstanding charges.

Is breakfast included in my stay, and how much does it cost if not?
Breakfast inclusion depends on the rate selected at the time of booking. For reservations that do not include breakfast, an à la carte menu is available at our on-site dining venues. Please check your rate conditions at the time of booking for full details.

What time is check-in and check-out at Hyde Mexico City Reforma?
Check-in begins at 3:00 PM and check-out is by 12:00 PM (noon).

Can I check in early or check out late at Hyde Mexico City Reforma?
Yes. Early check-in and late check-out requests are subject to availability and may incur an additional charge. We recommend contacting the hotel in advance to make your request at reservations.cdmx@hydehotels.com or +52 55 9900 3300.

What ID do I need to check in at Hyde Mexico City Reforma?
Guests are required to present a valid government-issued photo ID upon check-in. Accepted documents include a passport, national ID card, or driver’s licence.

Can someone else check in on my behalf?
Yes, provided the person is registered as an accompanying guest on the reservation. If they are not on the reservation, the booking must clearly state in advance that the designated individual is authorised to complete check-in on the primary guest’s behalf. A valid form of identification will be required at the time of arrival.

What is the minimum age to check in at Hyde Mexico City Reforma?
Guests must be at least 18 years old to check in at Hyde Mexico City Reforma. A valid government-issued photo ID is required upon arrival..

What types of rooms and suites are available at Hyde Mexico City Reforma?
Hyde Mexico City Reforma offers nine room and suite categories, ranging from well-appointed guest rooms to spacious suites, each designed with a contemporary aesthetic and featuring walk-in showers, Lavazza coffee machines, 55-inch TVs with Chromecast, Bluetooth speakers, USB-C hubs, minibars, and complimentary high-speed Wi-Fi. For a full overview of available room categories and current rates, please visit the Rooms and Suites page on the Hyde Mexico City Reforma website.

Does Hyde Mexico City Reforma have accessible rooms and facilities for guests with reduced mobility?
Yes. Hyde Mexico City Reforma offers accessible accommodations and facilities designed to ensure a comfortable stay for all guests. Please contact our reservations team in advance at reservations.cdmx@hydehotels.com or +52 55 9900 3300 to request an accessible room.

Are pets allowed at Hyde Mexico City Reforma?
Yes. Hyde Mexico City Reforma is pet-friendly and welcomes dogs and cats. A cleaning fee may apply. Please contact the hotel in advance to inform the team of your pet and to confirm any applicable charges.

Is Wi-Fi free throughout Hyde Mexico City Reforma?
Yes. Complimentary high-speed Wi-Fi is available throughout the hotel, including all guestrooms, suites, meeting spaces, restaurants, bars, and public areas.

Do you offer laundry or dry-cleaning services?
Yes. Laundry and dry-cleaning services are available for guests at an additional charge. Please contact reception for details.

Is Hyde Mexico City Reforma suitable for families with children?
Yes. Hyde Mexico City Reforma welcomes families. Baby cribs are available upon request, subject to availability. The hotel also has a kids club on site. Please contact the hotel in advance to arrange any requirements for younger guests.

What restaurants and bars are available at Hyde Mexico City Reforma?
Hyde Mexico City Reforma is home to two distinctive dining and drinking destinations.

Enzu is a serene, chic and curated Japanese restaurant celebrating the best of seasonal Japanese cuisine. Traditional soft harmonies set the tone alongside the sounds of chefs at work, creating an immersive and nourishing dining experience. The organic and natural tableware frames the vibrant colours of the sushi and the perfumed flavours of each dish. The beverage programme follows the same philosophy as the food, featuring wines, small-batch sake, and a balanced cocktail menu crafted to complement the cuisine.

Sun & Moon is a day-to-night coffee and cocktail lounge serving light bites, all-day classics, and refreshing drinks with a local spin. The versatile bar showcases superior coffee, artisan patisserie, bright comfort foods, and creative mixology inspired by Mexico’s distinctive spirits and flavours.

Can you cater for dietary requirements such as vegetarian, vegan, or gluten-free?
Yes. Our culinary team can accommodate a variety of dietary requirements. Guests are encouraged to share any dietary needs or food allergies in advance so our team can provide the most suitable options and ensure a comfortable dining experience.

Is room service available at Hyde Mexico City Reforma, and what are the hours?
Yes. In-room dining is available daily. Monday to Saturday from 7:00 AM to 11:00 PM, and Sunday from 7:00 AM to 12:00 PM, featuring a curated selection of breakfast favourites, signature dishes, and beverages delivered directly to your room.

Does Hyde Mexico City Reforma have a gym or fitness centre, and what are the hours?
Yes. In partnership with TechnoGym, Hyde Mexico City Reforma features a fully equipped fitness suite open 24 hours a day, seven days a week, complimentary for all hotel guests. Equipment includes treadmills, bikes, elliptical machines, benches, mats, and weights.

Are fitness or wellness classes available at Hyde Mexico City Reforma? Fitness experiences may be available seasonally. Please contact the hotel directly at +52 55 9900 3300 or reservations.cdmx@hydehotels.com for information on current programming.

What makes Hyde Mexico City Reforma different from other hotels in Mexico City?
Hyde Mexico City Reforma stands apart through its distinctive blend of design, culture, music, gastronomy, and contemporary hospitality. More than a place to stay, the hotel is conceived as a social and creative destination where guests and locals can connect through thoughtfully curated experiences — set right on one of Latin America’s most iconic avenues, Paseo de la Reforma.

Does Hyde Mexico City Reforma host live music, DJ sets, or cultural events?
Yes. Hyde Mexico City Reforma regularly presents a curated programme of experiences including live music, DJ sets, culinary events, and exclusive brand collaborations. Please contact the hotel directly or follow our social channels for information on upcoming events.

Can the hotel help arrange a special celebration such as a birthday, anniversary, or proposal?
Yes. Our dedicated Events and Sales team is available to assist with corporate meetings, private gatherings, weddings, intimate dinners, birthday celebrations, proposals, and fully customised social events. Please contact us at reservations.cdmx@hydehotels.com to begin planning.

Does Hyde Mexico City Reforma have meeting rooms or private event spaces?
Yes. The hotel features a dedicated meeting room designed for corporate gatherings and productive work sessions. Enzu restaurant also offers a private dining space for more intimate occasions. Both venues are subject to availability. Please contact reservations.cdmx@hydehotels.com for enquiries.

Where is Hyde Mexico City Reforma located, and what is the Paseo de la Reforma neighbourhood like?
Hyde Mexico City Reforma is located at Avenida Paseo de la Reforma 355, in the heart of Mexico City. Set along one of the capital’s most iconic avenues, the hotel offers convenient access to major landmarks, cultural attractions, restaurants, galleries, shopping, and some of the city’s most dynamic neighbourhoods including Polanco, Roma, Condesa, and the Historic Centre.

What are the best things to do near Hyde Mexico City Reforma?
Hyde Mexico City Reforma places guests within easy reach of some of the capital’s most iconic cultural, culinary, and entertainment destinations. Start with a walk along Paseo de la Reforma to discover the Angel of Independence and the Diana the Huntress Fountain, or continue towards Chapultepec Park, home to Chapultepec Castle, the National Museum of Anthropology, and several of the city’s leading museums. The neighbourhoods of Polanco, Roma, and Condesa — renowned for their restaurants, galleries, and street life — are all easily accessible from the hotel.

How do I get to Hyde Mexico City Reforma from the airport?
From Mexico City International Airport (AICM), the most convenient options are a private hotel transfer, an authorised airport taxi, or a ride-hailing service. The hotel is approximately 13 kilometres from AICM, although journey times may vary considerably depending on traffic and the time of day. From Felipe Angeles International Airport (AIFA), guests may arrange a private transfer, take an authorised airport taxi, or use one of the ground transportation services connecting AIFA with central Mexico City. We recommend confirming transportation arrangements and journey times before arrival. Please contact our team at reservations.cdmx@hydehotels.com to arrange a private transfer.

Is parking available at Hyde Mexico City Reforma, and how much does it cost?
Yes. Valet parking is available for hotel guests at an additional charge. Please contact the hotel for current parking rates.

What are the nearest public transport links to Hyde Mexico City Reforma?
The hotel is conveniently located near several public transportation options. El Ángel station on Metrobús Line 7 provides connections along Paseo de la Reforma, while nearby Metrobús and Metro services offer access to the Historic Centre, Chapultepec, Polanco, Roma, Condesa, and other key areas of the city. Public bicycles, taxis, and ride-hailing services are also widely available throughout the neighbourhood. Please speak to our concierge team for the most convenient routes based on your destination.

Can the concierge help with local recommendations, restaurant bookings, and excursions?
Yes. Our concierge team is available 24 hours a day and can assist with restaurant reservations, transportation, cultural experiences, local recommendations, and personalised itineraries throughout Mexico City. Please speak to the team at reception or contact us in advance at reservations.cdmx@hydehotels.com.

What should I know about local currency, customs, or entry requirements before visiting Mexico City?
The official currency is the Mexican Peso (MXN). Credit and debit cards are widely accepted at hotels, restaurants, and established businesses, although carrying some cash is recommended for markets, smaller establishments, and public transportation. International visitors should carry a valid passport. Visa requirements vary by nationality — we recommend consulting the nearest Mexican embassy or consulate for the latest entry requirements applicable to your country.

What loyalty or membership programme does Hyde Mexico City Reforma offer?
Hyde Mexico City Reforma’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.

How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on hydehotels.com, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at Hyde Mexico City Reforma, and can I book more than one room?
Yes. As Hyde Mexico City Reforma’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at Hyde Mexico City Reforma to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book your Hyde Mexico City Reforma stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.

Can I use ALL Accor benefits at Hyde Mexico City Reforma?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays at Hyde Mexico City Reforma through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays at Hyde Mexico City Reforma, subject to programme terms and conditions.