HYDE MELBOURNE PLACE FAQ’S

How do I book a room at Hyde Melbourne Place?

You can book your stay at Hyde Melbourne Place online or contact our reservations team directly on (03) 7035 2900 or at melbourneplace.reservations@hydehotels.com. The reservations team is available from 9am to 5pm, Monday to Saturday.

What is the cancellation policy at Hyde Melbourne Place?

Cancellation terms depend on the rate you book. Flexible rates allow you to cancel or modify your reservation without penalty, provided you do so before the cancellation deadline stated in your booking conditions. Non-refundable rates offer a lower price in exchange for stricter conditions and generally require payment at the time of booking. These bookings cannot normally be cancelled, refunded or modified without forfeiting the amount paid.

Can I change my booking if my plans change?

Yes, depending on the rate booked. Flexible rates allow you to cancel up to 24 hours before your check-in date. Prepaid bookings are non-modifiable and non-cancellable. Always check the terms and conditions attached to your specific rate when booking.

How do I modify or cancel an existing reservation at Hyde Melbourne Place?

For bookings made directly with Hyde Melbourne Place, you can request a modification or cancellation by phone, email or through the hotel’s internal messaging systems. If you booked through a travel agent or another booking platform, you will need to contact them directly to make changes to your reservation.

Does Hyde Melbourne Place offer group rates?

Group rates are available at the hotel’s discretion. For group bookings or larger stays, contact the reservations team at melbourneplace.reservations@hydehotels.com or call (03) 7035 2900.

What payment methods are accepted at Hyde Melbourne Place?

Hyde Melbourne Place accepts Visa, Mastercard and American Express. Accor gift cards, Hyde gift cards and Apple Pay are also accepted.

Is a deposit required when I check in?

A $100 hold, excluding any applicable surcharge, is taken at check-in. This amount is automatically refunded upon checkout.

Are there any additional taxes or fees at Hyde Melbourne Place?

Any applicable taxes, fees or charges will be displayed as part of your booking conditions before you complete your reservation.

What time is check-in and check-out at Hyde Melbourne Place?

Standard check-in at Hyde Melbourne Place is from 3pm, and standard check-out is by 11am.

Can I check in early or check out late?

Early check-in and late check-out are subject to availability. Complimentary early check-in or late check-out is available for Gold members and above, subject to availability. A paid option may also be available depending on the time requested.

What ID do I need to check in at Hyde Melbourne Place?

You will need to provide identification showing a name that matches the reservation and includes a photograph.

Can someone else check in on my behalf?

Yes. If someone else will be checking in on your behalf, please provide their name to the hotel in advance by phone or email. If the hotel has not been notified, the team may contact the person who made the booking using the contact details provided with the reservation.

What is the minimum age to check in at Hyde Melbourne Place?

Guests must be at least 18 years old to check in.

Is Wi-Fi free at Hyde Melbourne Place?

Yes. Wi-Fi is complimentary throughout the hotel.

What types of rooms and suites are available at Hyde Melbourne Place?

Hyde Melbourne Place offers a range of rooms and suites, including Queen, King, Twin and accessible accommodation. Suites include the Soak, Front Row Suite, Platinum Suite and Headliner Penthouse.

Do any rooms at Hyde Melbourne Place have a balcony?

Yes. Balcony accommodation includes the Front Row Suite and Platinum Suite. There is also one General Admission Plus room and one VIP King room with balconies on level five, as well as five General Admission rooms with balconies on level two. The latter rooms are not advertised as balcony rooms.

Do any rooms at Hyde Melbourne Place have a bathtub?
Yes. All suites at Hyde Melbourne Place have bathtubs.

Are connecting rooms available at Hyde Melbourne Place?

Yes. Interconnecting rooms are available, subject to confirmation. If the interconnecting room request was not included in the original booking, the request should be made at least two weeks before arrival. The interconnecting option consists of one General Admission Plus room and one General Admission Accessible room.

Can I request a baby cot or extra bed?

Yes. Baby cots are available free of charge in all rooms, subject to availability. Rollaway beds are available for a one-time charge of $80 in the Front Row Suite, Platinum Suite and Headliner Penthouse.

Both cots and rollaway beds are subject to availability, so we recommend requesting one at least one week before arrival.

Does Hyde Melbourne Place have accessible rooms?

Yes. Hyde Melbourne Place has one accessible room on each floor from levels 2 to 11.

Is Hyde Melbourne Place suitable for families?

Yes. Hyde Melbourne Place offers connecting rooms, twin rooms with two beds, complimentary baby cots and rollaway beds in selected suites, making it possible to accommodate a range of family stays.

What restaurants and bars are at Hyde Melbourne Place?
Hyde Melbourne Place is home to three distinctive dining and drinking destinations: Cleo, Marmelo and Mr Mills. Cleo is the hotel’s Mediterranean-inspired rooftop restaurant and bar. Marmelo offers dining throughout the day,while Mr Mills is the hotel’s bar.

What is Cleo Rooftop at Hyde Melbourne Place?

Cleo is Hyde Melbourne Place’s rooftop restaurant and bar, offering Mediterranean-style food and drinks in a chic setting with stunning city views.

How do I make a reservation at Cleo or another Hyde Melbourne Place restaurant?

Dining reservations can be made online or by contacting the venue by phone.

What are the breakfast hours at Hyde Melbourne Place?

Breakfast is served at Cleo from 6:30am to 10:30am on weekdays and from 7am to 11am on weekends. Breakfast is served à la carte.

Is breakfast included with my room?

Breakfast is included with selected room rates. Your booking confirmation will specify whether breakfast is included. If your rate does not include breakfast, breakfast is available for an additional $30 per person.

Does Hyde Melbourne Place cater to dietary requirements?

Yes. The hotel can accommodate dietary requirements including vegetarian, vegan, gluten-free and halal options. Please let the restaurant team know about any dietary requirements when making your reservation or on arrival.

Is room service available at Hyde Melbourne Place?

Yes. Room service is available daily, with breakfast from 6:30am, lunch from 11am and dinner until 9:30pm.

Does Hyde Melbourne Place have a rooftop bar?

Yes. Cleo is Hyde Melbourne Place’s rooftop restaurant and bar, offering Mediterranean-inspired food and cocktails alongside city views.

Does Hyde Melbourne Place have a swimming pool?

No. Hyde Melbourne Place does not have a swimming pool. Guests can use the hotel’s shared indoor lounge.

Does Hyde Melbourne Place have a spa?

No. Hyde Melbourne Place does not have a spa or dedicated spa facility.

Does Hyde Melbourne Place have a gym?

Yes. Hyde Melbourne Place has a gym, open daily from 6am to 10pm.

Are fitness classes available at Hyde Melbourne Place?

Hyde Melbourne Place has a partnership with Fitness First. Please contact the hotel team for current information about available access or classes.

Does Hyde Melbourne Place offer laundry or dry-cleaning services?

Yes. Hyde Melbourne Place offers third-party laundry services. Laundry bags and slips are provided in guest rooms. Laundry is collected daily and returned the following day.

Does Hyde Melbourne Place host live music or events?

Yes. Hyde Melbourne Place hosts a range of music, dining and cultural experiences, which can include DJ sets, mezze lunches, Gin & Jazz nights and Three Martini Lunches.

Can Hyde Melbourne Place help arrange a birthday, anniversary or proposal?

Yes. The hotel can arrange special amenities to be placed in guest rooms, and has spaces available for special occasions and celebrations.

Does Hyde Melbourne Place have meeting and event spaces?

Yes. Hyde Melbourne Place offers several event and meeting spaces, including Magenta, Olive, Jade and Sage, with different spaces suited to different types of events and occasions.

Where is Hyde Melbourne Place located?

Hyde Melbourne Place is located on Russell Street in Melbourne’s CBD, close to Flinders Lane, Melbourne’s dining and shopping scene, the Yarra River and the city’s laneways.

What can I do near Hyde Melbourne Place?

Hyde Melbourne Place is surrounded by Melbourne’s laneways, cafés, bars, restaurants and cultural attractions. Nearby highlights include Queen Victoria Market, Melbourne Central, State Library Victoria, Chinatown, Carlton Gardens, Fitzroy, Federation Square and the Yarra River.

How do I get to Hyde Melbourne Place from Melbourne Airport?

SkyBus is an option for travelling from Melbourne Airport, taking you to Southern Cross Station before continuing to the hotel by tram or taxi. The journey is approximately 30–40 minutes to Southern Cross before the onward journey.

An Uber or taxi is another option and typically takes around 25–40 minutes, depending on traffic.

What public transport is near Hyde Melbourne Place?

Flinders Street Station is approximately a 10-minute walk from Hyde Melbourne Place. Nearby Swanston and Russell Street trams provide convenient access around the CBD, while buses also operate along Swanston Street. Melbourne Central is within walking distance.

Is parking available at Hyde Melbourne Place?

Yes. Overnight parking is available for $30 per car at 180 Russell Street.

What loyalty or membership programme does Hyde Melbourne Place offer?
Hyde Melbourne Place’s membership programme is Dis-loyalty, a travel and dining membership that unlocks savings across more than 120 hotels and 200 restaurants, bars and cafés worldwide. Members enjoy 20% off their first stay at every participating hotel, 10% off return stays, 10% off food and drink, and one complimentary barista-made drink every day. Unlike traditional hotel loyalty programmes, Dis-loyalty provides immediate savings from your first booking, with no points, tiers or blackout dates.

How do I join Dis-loyalty and how much does membership cost?
Membership is a 12-month subscription priced in local currency, with equivalent pricing of $218 / £144 / €180 / AED720 per year. You can join online at dis-loyalty.com, when making a booking on hydehotels.com, or via the Dis-loyalty app on iOS and Android. Your digital membership card is activated immediately after subscribing, so you can start using your benefits straight away.

Can I use Dis-loyalty at Hyde Melbourne Place, and can I book more than one room?
Yes. As Hyde Mexico Melbourne Place’s membership programme, Dis-loyalty gives members 20% off their first stay and 10% off return stays when booking eligible rates through the Dis-loyalty platform, along with access to member-only offers. You can book up to two rooms per stay, with the second room discounted at 10%; all bookings are flexible and paid on arrival. Reservations must be made through Dis-loyalty at least four days in advance, and the member must be one of the staying guests.

Can I use Dis-loyalty in the restaurant, bar or café without staying at the hotel?
Yes. You don’t need to stay at Hyde Melbourne Place to enjoy Dis-loyalty dining benefits. Members receive 10% off food and drink at participating restaurants, bars and cafés for groups of up to six, and can redeem one complimentary barista-made drink per day by presenting their digital membership card when sitting in.

What other benefits does Dis-loyalty membership include?
Beyond stay and dining discounts, members get early access to selected hotel openings and up to 50% off newly opened hotels during launch periods, plus exclusive member-only promotions throughout the year. Benefits vary by property and are subject to availability.

Can I be a member of both Dis-loyalty and ALL Accor?
Yes. You can be a member of both Dis-loyalty and ALL Accor. The two programmes operate independently, and many guests choose to use both. However, Dis-loyalty and ALL benefits cannot be applied to the same transaction. For example, you may choose to book your Hyde Melbourne Place stay using ALL and earn or redeem Reward points, while using your Dis-loyalty membership separately for dining discounts, complimentary drinks or other eligible member benefits during your visit.

Can I use ALL Accor benefits at Hyde Melbourne Place?
Yes. Eligible guests can earn and redeem ALL Reward points when booking qualifying stays at Hyde Melbourne Place through Accor channels, subject to the terms and conditions of the programme. ALL is separate from Dis-loyalty. While ALL focuses on points earning and rewards, Dis-loyalty provides immediate savings on hotel stays, dining and drinks.

How do I join ALL Accor?
ALL Accor is free to join and provides access to member rates, points earning and reward benefits across participating hotels. You can enrol directly through ALL.com and begin earning Reward points on eligible stays at Hyde Melbourne Place, subject to programme terms and conditions.